1. Report bugs
If you think you have found a bug, please check if the problem has already been discussed in the newsgroups or forums.
If you cannot find your issue reported there, it is important that you let us know about it by submitting a bug report through our Bug Tracking System (BTS). If you want to report a bug, please read more about how to do it.
Note that we will not be able to give you a personal reply to bug reports. If you have a problem you cannot find an answer to on line, you should contact our Customer Service Department.
2. Contacting us directly for help
You may purchase the Premium Support Plan, which entitles you to contact us directly through our Support Desk. You should bear in mind that we may not be able to respond immediately. While we usually reply within a day or two, increased traffic might lead to slower response times. We therefore strongly encourage people to look for information on line or to communicate with other users, to find a solution to their problem as quickly as possible.
When submitting a support request to our Support Desk, you should receive an automatically generated reply by e-mail, to confirm that your report has been received by us.
To contact our Customer Service Department, please go our on line Support Desk.
You need to register as a support desk user. This is done to allow both you and us to track the request and see to it that you actually received a reply. Please note that you must enter your Opera Premium Support Plan registration code in your profile when you register for the Support Desk.
If you submit a support request through our general contact form, your request will not be tracked, and you will also be informed of where to go for support.
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